Six out of ten Americans have at least one chronic disease. It's the main cause of death and disability, also the main reason for health care expense.
CDC. (2022). https://www.cdc.gov/chronicdisease/index.htm
Before I start ideation, I want more information to learn what are the biggest pain points for chronic patients, sol use survey, interview and Affinity map to categorize all the important messages. At last, I would use user tests to
do product iteration, and making sure the prototype being relatively convincing.
Gathering plenty of information from seniors themselves and their children, employees at train stations.
Observing people's behavior at train stations, discovering their pain points, and customize travel experience for the aging population.
Understanding target users' feeling and expectations for ticketless experience.
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This analysis map converges all the results of surveys and interviews, which are presented as written words. The final result shows people's pain points, habits, behavior patterns, and expectations, and it facilitates a more profound and extensive categorization of problems.
This chart shows the daily routine of a chronic patient who suffers from headaches during her workday. When her migraine happens, she can't work anymore and need to take medicines and rest immediately, which has greatly influenced her work progress. Many devices have emerged on the market in recent years, and she also wants to find an effective method that naturally relieves her pain.
